All of our packages are shipped discreetly from our warehouse in Phoenix, AZ., in plain packaging with “CC Co.” as the name of the sender.
Order Fulfillment Time
Orders with Standard Shipping will be shipped within 2 to 4 business days. Rush orders (including Expedited, 3 Day, 2 Day or 1 Day shipping methods) will ship within 1 business day.
We have a cut off time for orders of 12:00 pm Pacific Time. If an order is placed after the cut off time, or placed on a weekend or holiday, it will not ship until the next business day at the earliest, depending on the shipping method.
Shipping Methods & Costs
The charge for shipping your order is determined by your destination and the delivery time you have chosen. Our automated system calculates your shipping charge and displays it for you at the time you choose your shipping option.
A surcharge of $20 may apply to remote locations or extremely large items.
All shipping methods are only guaranteed to be delivered on a business day (Monday – Friday).
Orders placed before the 12:00 pm Pacific Time cut off using Expedited shipping will be delivered within 5 business days. For example, an order placed on a Monday using this shipping method will arrive on the following Monday.
For 3 Day, 2 Day and 1 Day orders placed before the 12:00 pm Pacific Time cut off, will arrive on the corresponding business day. Weekend days are not included in shipping timeframes.
Orders placed after the cut off time will be delivered on the weekday following the scheduled delivery day. Holidays may delay the delivery by one or more business days.
International Shipping & Customs
International orders can take anywhere from 5 business days to 4 weeks depending on destination. Buyers are fully responsible for complying with their country’s laws, Customs regulations, taxes, and duties. Some countries are high-risk for Customs seizures. Candied Couples is not responsible for packages delayed or detained in Customs.
We stock a large inventory of product to ensure prompt delivery of orders. If an item is not in stock we will advise you immediately with the availability date.
We do not ship to prisons, schools or religious institutions. We have automated filters for our ordering process that will prevent shipment to these locations. If you believe your address is triggering one of these filters unintentionally, please contact our Customer Service Center at email@example.com
Undeliverable & Lost Packages
Once your order ships, we’ll send you an email confirmation with your tracking number. If your order is returned to us as undeliverable due to an error on your part, (such as an incorrect address, missing apartment number, nobody available to receive the package, etc.) we may attempt to reach you once the package has been returned. Undeliverable or refused packages that are returned to us still sealed with the original shipping tape, with the contents intact and in resalable condition will be refunded (excluding shipping fees). If the delivery problem is determined to be due to an error on the part of Candied Couples, we will replace or refund the order at our discretion.
Candied Couples is not responsible for lost/stolen packages with a confirmed delivery status from the carrier. If your package is lost prior to delivery, please let our Customer Service Center know via email, as soon as possible. If the package is not delivered, we’ll contact the carrier to investigate. Pending the results of the investigation we will replace your package.
Rerouting a Package
If for some reason you need to re-route your package to a different destination than what was submitted during order placement there may be an additional fee on top of shipping charges already billed. To re-route your package, you must call our Customer Service Department. We will try our best to accommodate your request.